Currently, Super Junior is performing concerts for their “Super Show 4” tour. “Super Show 4” began in November of last year and since then, Super Junior has performed in Japan, Taiwan, Singapore, China, Thailand, and France. Super Junior was scheduled to continue their tour with a stop in Sydney, Australia on May 5th.
The concert was scheduled to be held on May 5th Allphones Arena in Sydney, however, JK Entertainment announced today that “Super Show 4 in Sydney” has been cancelled. As the reason for the cancellation, the show’s promoter revealed that since the director has a medical issue that requires immediate treatment and “Super Show 4” is a large-scale project, the show could not be completed.
JK Entertainment stated, “Please accept our sincere apology for the inconvenience caused. We, as the promoter sincerely apologize to the people who have been at loss morally and materially, especially to the fans, media partners also the sponsorship partners.”
JK Entertainment will be issuing refunds to those who purchased tickets already. Please refer to the guidelines below.
FOR TICKETS PURCHASED BY CREDIT CARD:
If you purchased tickets using your credit card, the full purchase price will be refunded automatically to your credit card. Please allow seven days for the refund to come through.
FOR TICKETS PURCHASED BY CASH/EFTPOS:
If you purchased your tickets at a Ticketek agency, Cash/ EFTPOS refunds are available at the point of purchase*, Head Office agencies (see below for locations) or by post.
In person at:
Head Office Agency Sydney – Ticketek@Level 5, Castlereagh St Westfield Sydney
Head Office Agency Wollongong – WIN Entertainment Centre, Wollongong Head Office Agency Canberra – Akuna St, Canberra
* Note: Any tickets purchased from a Westfield Agency must be returned to one of the above Ticketek Head Office Agencies for a refund. Refunds will only be provided to the original purchaser with photo identification.
Or by post:
Ticketek Cancelled Show
Super Junior Super Show 4
GPO Box 1610, Sydney NSW 2001
Please include a small note outlining your request, along with a return postal address, and a check will be issued (for cash purchases).
NON TICKETEK SALES: TICKET OUTLETS
The promoter and the sponsors have all the record of your ticket purchase, therefore you will be contacted shortly to arrange for your full refund. Refunding process for outlet purchase will be starting on 16th Apr 2012.
For Media-Asia customers: JK Entertainment will contact you directly to help you out with refunding process (starting from 17th Apr 2012)
FOR THE COMPETITION WINNERS:
The promoter will provide a gift package to the all the winners as compensation of this promotion and express of our apology.